Customer Service Programme

Apprenticeship format

  • Apprenticeship lasts 1- 2 years
  • Training is completed largely in the workplace and through day release at HGTA
  • As well as an NVQ, an apprenticeship also includes other qualifications such as key skills, technical certificate, typing qualifications and first aid at work

Career Options

  • Receptionist
  • Office Manager
  • Personal Assistant
  • Sales Executive
  • Administrator
  • Marketing Assistant
  • Customer Care Advisor
  • Any vocation would benefit from this qualification

Entry Requirements

  • Commitment, determination and enthusiasm!
  • Good GCSE grades are desirable

Recruitment and Wages:

  • Apply to HGTA directly or via Connexions
  • All applicants undergo assessment and interviews
  • Main recruitment is in July, however we take on apprentices throughout the year.
  • Companies made final recruitment decision
  • Wages range from £80 – £150 per week in the first year depending on your training status

Secondary Navigation

Herefordshire Group Training Association, Holmer Road, Hereford, Herefordshire, HR4 9SX • T: 01432 274310 • F: 01432 356008
Worcestershire Group Training Association, Sunnyside Road, Worcester, Worcestershire, WR1 1RL • T: 01905 729993 • F: 01905 734873

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